Privacy Policy
This policy explains how TRYE processes information across Regular Help, Instant Help, and the Neighbourhood Feed, and the choices available to you.
1. Scope
This Privacy Policy explains how TRYE processes personal information when residents, Help, society admins, and visitors use TRYE's websites and applications, including Regular Help, Instant Help, and the Neighbourhood Feed.
2. Information We Collect
We may collect account, profile, contact, society, and work-related information provided by residents, Help, and authorised admins. We also process activity needed for Regular Help, Instant Help, and the Feed, such as reviews, saved profiles, requests, service status, posts, comments, media, and interactions.
3. Technical Information
We may collect basic device, browser, usage, analytics, performance, error, and security information. TRYE may use browser storage to maintain sessions and understand product use.
4. How We Use Information
We use information to provide and secure TRYE, manage accounts and profiles, connect residents with Help, coordinate Instant Help, display and moderate Feed content, provide support, prevent misuse, and improve the service.
5. Who Can See Information
Logged-in residents may see relevant Help profile and contact information. Reviews and Feed activity may show a resident's name and society, together with content or contact details they choose to share. Instant Help details are shown only to the users and authorised admins who need them to manage the request.
6. How We Share Information
We do not sell personal information. We may share it with other users as described above, authorised society admins, and service providers that help us host, secure, analyse, and support TRYE. We may also disclose information when required by law or needed to protect users and the platform.
7. Payments
Residents normally pay Help directly. TRYE may record the service amount and whether payment was confirmed, but does not collect card, bank-account, or UPI credentials for these direct payments.
8. Security and Storage
Information may be processed in India or other countries by our service providers. We use reasonable access, storage, encryption, and monitoring safeguards, but no online service can guarantee absolute security.
9. Data Retention
We keep information only as long as reasonably needed to provide TRYE, maintain necessary records, resolve disputes, prevent misuse, and meet legal obligations. Some records or backups may remain for a limited period after content or an account is deleted.
10. Your Choices and Rights
You may update available profile information and manage eligible Feed content in TRYE. Subject to applicable law, you may request access, correction, deletion, consent withdrawal, or grievance resolution by contacting us.
11. Children
TRYE accounts are intended only for people aged 18 and above. If you believe a child has provided personal information, please contact us.
12. Updates and Contact
We may update this policy and will publish the current version and effective date here. For privacy questions, requests, or grievances, contact privacy@trye.in.